Refund and Delivery Policy
How delivery, cancellations and refunds work for our digital guides.
Last updated: 23 September 2026
The short version: our guides are digital products delivered instantly, so we do not offer refunds once you have received your guide. We do refund you if something went wrong on our side, as explained below.
1. Delivery
Each guide is delivered digitally and instantly. As soon as your payment is confirmed, you are taken to a download page for the guide you bought. Nothing is shipped and no delivery charge applies.
If your payment went through but you did not reach the download page, or you cannot open the file, email us within 7 days and we will send you access.
2. When we give a refund
Because a digital guide cannot be returned, we do not refund a purchase once the guide has been delivered and you have access to it. We will refund you in these cases:
- Charged but no access. Your payment was taken, but you did not get access and we cannot fix it within 7 working days.
- Charged more than once. You were charged twice for the same order. We will refund the extra payment.
- File that will not open. The file is damaged or will not open, and we cannot give you a working copy.
3. Cancellations
Since a guide is delivered immediately after payment, an order cannot be cancelled once it is complete. If a payment fails but money is deducted from your account, your bank usually returns it automatically in 5 to 7 working days.
4. How to ask for a refund
Email whatworks@wellnesshub910.com within 7 days of your purchase and include:
- the email address you used to buy,
- your Razorpay payment ID or receipt,
- which guide you bought, and a short description of the problem.
We will reply within 2 working days.
5. How refunds are paid
Approved refunds go back to the original payment method. They usually reach you within 5 to 7 working days, depending on your bank or payment provider.
6. Free magazine
The magazine is free, so there is nothing to refund. You can unsubscribe at any time using the link in any email.
Contact us
Email: whatworks@wellnesshub910.com